Privacy Policy

1. Data controller

Tellasoft Tecnologia LTDA — CNPJ 49.091.955/0001-90, Av. Paulista 1106, Sala 01, Floor 16, Bela Vista, São Paulo - SP, 01310-914, Brazil.

Privacy and data protection contact: [email protected].

2. Data we collect

• Contact details you send us by email, WhatsApp or forms: name, email, phone and company.
• Browsing data: IP address, device and browser type, pages visited and traffic source.
• Cookie and language preferences stored in your browser.

3. Purposes and legal bases

• Replying to business enquiries and negotiating agreements — contract or pre-contractual steps (GDPR art. 6(1)(b); LGPD art. 7, V).
• Operating, securing and improving the website — legitimate interests (GDPR art. 6(1)(f); LGPD art. 7, IX).
• Analytics and marketing cookies — consent (GDPR art. 6(1)(a); LGPD art. 7, I), withdrawable at any time.
• Compliance with legal, tax and regulatory obligations (GDPR art. 6(1)(c); LGPD art. 7, II).

4. Sharing

We do not sell personal data. We may share data with processors supporting hosting, communication, analytics and infrastructure, always under contract and our instructions, and with authorities where legally required.

5. International transfers

Some providers may process data outside Brazil or the European Economic Area. In those cases we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

6. Retention

We keep data only as long as needed for the purposes described or as required by law. Business contact data is kept for up to 5 years after the last interaction; cookie consent records for up to 12 months.

7. Your rights

To exercise your rights, write to [email protected]. We respond within 30 days (GDPR) or 15 days (LGPD).

• Access to your data and confirmation of processing.
• Rectification of incomplete, inaccurate or outdated data.
• Erasure, anonymisation or blocking of unnecessary or excessive data.
• Data portability and restriction of processing.
• Withdrawal of consent and objection to processing based on legitimate interests.
• Lodging a complaint with your EU supervisory authority or with the ANPD in Brazil.

8. Security

We apply technical and organisational measures such as encryption in transit, access control and monitoring to protect data against unauthorised access, loss or destruction.

9. Changes

We may update this policy. The current version is always available on this page, with the date of the last update.